The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person should demonstrate the ability to:

comply with legislative, organisational, OHS and client requirements to securely load, carry and unload consignment in an unsecured environment

select a safe and secure loading site, and identify an alternative where accessibility and/or security of the initial site is assessed as inappropriate

identify risks and hazards that might impact on loading and unloading cash in transit, and implement necessary controls and/or security responses

verify consignment characteristics and details, and identify and report non-conformances

use communications equipment and techniques to give clear and accurate information in a form that is preferred and understood by the receiver and engages minority groups

accurately and legibly document consignment delivery details.

Context of and specific resources for assessment

Context of assessment includes:

a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.

Resource implications for assessment include:

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments, including personal planner and assessment record book

work schedules, organisational policies and duty statements.

Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

Assessment for this unit must verify the practical application of the required skills and knowledge, using one or more of the following methods:

observation of processes and procedures

questioning of underpinning skills and knowledge.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.

Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Required skills

communication skills to:

relate to people from a range of social, cultural and ethnic backgrounds and of varying physical and mental abilities

use appropriate channels, codes and signals

problem-solving skills to:

determine appropriate response to security risk situation

identify risk factors and assess degree of risk

planning and organising skills to manage work tasks to meet operational timeframes

technology skills to operate relevant equipment, including communications equipment

initiative and enterprise skills to predict consequences, apply contingencies and implement process improvements

literacy skills to:

identify and comply with legal and procedural requirements, including licensing requirements

read and interpret instructions, procedures, information and labels

record, report and document information

self-management skills to:

select and use appropriate personal protective equipment (PPE)

use correct manual handling techniques

technology skills to select and use equipment appropriate to cash-in-transit tasks

Required knowledge

approved communication terminology and codes and signals

Australian standards, regulations, procedures and codes of practice applicable to own role, responsibilities and cash-in-transit tasks

cash-in-transit carrying, loading and unloading techniques

housekeeping procedures for work site

licensing and legal requirements for the use and handling of firearms

observation and monitoring techniques

operational functions and procedures for the use of communications, security and personal

permit and licensing requirements for cash-in-transit operations

principles of effective communication, including interpersonal techniques

principles of effective teamwork

procedures for activating and de-activating a range of security systems and devices

procedures for handling non-conforming consignments

procedures for responding to a violent encounter, including armed robbery

procedures for review and debrief of a security response

procedures to prepare for cash-in-transit operation, including systematic checks and correct strategic positioning and tactics

protection equipment

range of potential security incidents and appropriate responses

reporting processes

risk-assessment processes

risks and hazards posed by the transfer of cash in transit, and related precautions and controls

situations requiring specialist support or assistance

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Assignment instructions may relate to:

access to work site, including:

access and egress points

timing of access

authorisations

access codes

security systems and devices

client identification and information details

client instructions

consignment details and special instructions

legislative requirements relating to work tasks

OHS requirements, including PPE

personal presentation and identification requirements

plans of site access, exit points and key physical features

reporting requirements

resource and equipment needs

work schedules, including budget

work tasks and procedures.

Information documents may include:

award and enterprise bargaining agreement

client instructions

codes of practice, including the National Standards for Manual Handling and the Industry Safety Code

consignment manifest

emergency procedures

job specifications

material safety data sheets (MSDS)

quality assurance procedures

manufacturer specifications

standards and certification requirements

supplier instructions

workplace policies and procedures.

Relevant persons may include:

authorities

clients

management

members of the public

police

private security personnel

public sector security personnel

security consultants

specialist or technical staff

supervisor

team members.

OHS requirements may relate to:

controlling and minimising risks

correct manual handling, including shifting, lifting and carrying

duty of care

emergency procedures

first aid

housekeeping standards

identifying, assessing and reporting risks and hazards

monitoring the work environment

non-conforming consignments, such as hazardous goods

safety of self and others

safe use and maintenance of equipment

security response

site access and security

teamwork and back-up support

two-way radio

using PPE, such as:

firearms

gloves

safety headwear and footwear.

Risks to consignment may relate to:

hazards

high-risk locations

loss through negligence

security of loading and unloading site

theft

weather.

Interpersonal techniques may involve:

active listening

being non-judgemental

being respectful and non-discriminatory

control of tone of voice

cultural awareness and sensitive use of language and concepts

demonstrating flexibility and willingness to negotiate

giving constructive feedback

providing sufficient time for questions and responses

using plain English

using positive body language

using questioning, reflection and summarising to clarify understanding.

Communication channels and processesmay relate to:

direct line supervision paths

established communication protocols

lateral supervision paths

organisational communication networks

use of mobile and fixed telephones

use of two-way radio

verbal and non-verbal communication procedures, such as:

call signs

coded messages

hand signals

phonetic alphabet

procedure words for radio telephone communication

use of abbreviations.

Organisational requirements may relate to:

access and equity policies, principles and practices

business and performance plans

client service standards

code of conduct and code of ethics

communication and reporting procedures

complaint and dispute-resolution procedures

emergency and evacuation procedures

employer and employee rights and responsibilities

OHS policies, procedures and programs

own role, responsibility and authority

privacy and confidentiality of information

quality assurance and continuous improvement processes and standards

resource parameters and procedures

roles, functions and responsibilities of security personnel

storage and disposal of information.

Legislative requirements may relate to:

Australian standards and certification requirements

Firearms Act 1996 and Firearms (General) Regulations 1997

licensing and permits for firearms

licensing requirements for carrying particular classes of goods

licensing requirements for driving

relevant state and territory regulations and legislation covering:

firearms

OHS

privacy

road rules and traffic

Security Industry Act 1997 and Regulations 2007.

Security procedures may include:

activating and de-activating security systems and devices, such as:

access control systems

alarm systems

ATM vaults

digital versatile discs (DVDs), video cassette recorders (VCRs) and webcams

surveillance cameras

time-delay devices

two-key safes

armed robbery response

consignment carrying and loading techniques

permission to enter and exit loading area

positioning of personnel

travelling across public areas

vehicle accident response.

Risks and hazards may include:

contamination of, or from, materials being handled

dust and vapours

firearms handling

hazardous or dangerous goods and materials

humidity and air temperature

packages, goods, baggage or cargo left unattended or tampered with

persons carrying weapons

persons causing a public nuisance

persons behaving suspiciously

persons in emotional or physical distress

persons under the influence of intoxicating substances

persons with criminal intent

persons, vehicles and equipment in unsuitable locations

suspicious packages or substances

terrorism

unattended vehicles in areas not designated for parking

uneven ground, steps or road surfaces

vehicular and pedestrian traffic

violence or physical threats

weather.

Response may include:

defusing the situation

evacuating the site

isolating area of potential risk

isolating risk

notifying relevant emergency services agencies

requesting support and assistance

tactical withdrawal

using negotiation techniques.